Technical Support

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Restarting The WildFit Challenge

I have already completed the challenge but I have signed up to do it again; how do I restart the videos? Once you have completed the WILDFIT challenge all the videos will be visible to you. When you sign up to do the program again you already have access to all of the videos but you can restart them by 'archiving' your previous challenge. You can do this by logging into your account scrolling to the bottom of the page and clicking 'archive challenge'. Please note this feature will only work i...

Reset or Retrieve Lost Password

LOST OR EXPIRED PASSWORD? No problem; you can request a new password and all the details are below. (Remember, your username is the email address that you initially signed up with.) Request a New Password To request a new password, you simply go to the login page (https://challenge.getwildfit.com/login/) and follow these steps: 1) Click the "Lost Password" link just below the log-in window. 2) Enter your email address (please use the same one that is already attached to your me...

I have not received my username and password

DID NOT RECEIVE USERNAME/PASSWORD If you have recently joined WILDFIT or signed up for one of our programs and you have not received your username or password, this article might help. First of all, your username is the email address that you signed up with. Secondly, almost all lost WELCOME emails (the email with your username and password) are found in the 'spam', 'junk' or 'other' folder in your email system. Please look there first. If you can't find the message there, then, plea...

Unknown Account Error

If you are getting an UNKNOWN ACCOUNT ERROR, this usually means you are not using your full email address as your username. Please visit this page (https://challenge.getwildfit.com/login/) and try using the password we sent you and the full email address and let us know if that doesn't work. Thanks! #KB-0011

Changing or updating my password for GetWildFit.com

Changing/Updating Your Password

Sometimes, the passwords our system sets are not the easiest to remember or type. This is to protect your account. If you ever forget or want to change your password, there are two ways to do it.

Request a New Password

Requesting a new password is quick and easy and has only two small problems:

a) That you have to wait for the new password to be emailed to you.
b) That our system sets very strong passwords.

To request a new password, you simply go to the login page (https://challenge.getwildfit.com/login/) and follow these steps:

1) Click the "Forgot Password" (http://members.getwildfit.com/forgot-password/) link just below the log-in window.
2) Enter your email address (please use the same one that is already attached to your membership).
3) Click SEND PASSWORD.
4) Check your email for your new password.




 


Choosing Your Own Password

You can set a new password (one you pick for yourself) once you are logged into the Membership site. To set your own custom password, please follow these steps:

1) Log in. (https://challenge.getwildfit.com/login/)
2) Click on MY ACCOUNT.
3) On the right-hand side, enter a new password.
4) Below that, repeat the password.
5) Click CHANGE PASSWORD.

You will now have a new password. Make sure you write it down or remember it. 

 

#KB-0012

Logging in to the WILDFIT Membership Site

To log into the WILDFIT Membership site (to access your training / coaching programs), please follow these steps:

1) Go to https://challenge.getwildfit.com/
2) Enter your username (this is the email address you signed up with).
3) Enter your password (it is generally best to COPY / PASTE this from the original email we sent you.)
4) Click LOG IN.

This should take you right into the membership site and to the Dashboard. 

(Note: If it is your first time logging in or, perhaps, your first time logging in from a new machine, you will be asked to confirm our Terms and Conditions.)

#KB-0013

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