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I signed up with Mindvalley. Can I access my challenge here?

Mindvalley is one of our partners and they have licensed the WildFit Challenge for an exciting education platform they have called Quest. We do not share customer information such as orders, login information, etc. If you purchase from WILDFIT directly you would access our platform at challenge.getwildfit.com (http://challenge.getwildfit.com) and if you purchase from Mindvalley you would access the program via the Quest app. If you are unsure which company you purchased from you can find this...

What are Sam Cubes and how do I make them?

SAM cubes are condensed Alkagizer. As some people make them in ice cube trays and others in pucks, we generally don't standardize. We say if you make a full blender of Alkagizer, pour it out into trays, count the cubes, divide by 3 and that is an Alkagizer. Most standard ice cube trays hold 1 ounce per cube so it would be 12 cubes per Alkagizer. #KB-0027

I received my credit card bill and it shows Catalystix. Who is that?

No worries your information is safe. Catalystix is Eric's parent company and will show on your credit card statement. #KB-0025

When is the next WILDFIT Challenge?

Congratulations on taking the first step for a healthy new you! Currently, we have two options to take the WILDFIT challenge: 1) TRY WILDFIT -Group Coaching - All of our group coaching challenges begin with our 14-day Try WILDFIT program. You can try the program for the first 14 days and then you are given a special offer to upgrade to the full challenge. You can find the next class date and sign up here https://getwildfit.com/try-wildfit/ This challenge will include live group coaching cal...

Where can I find recipes that are supported during my WILDFIT Challenge?

The best place to find recipes during your WILDFIT challenge is on the blog. You can find them by: 1. Going to the WILDFIT Blog: https://getwildfit.com/resources/ 2. Searching the tag "recipes" 3. Enjoy all of the WILDFIT recipes we have curated for you! *** If you search seasons as well, recipes pertaining to the season will appear. #KB-0014

How can I request a refund? [WILDFIT]

How can I request a refund?

14-DAY CANCELLATION 

WILDFIT is sold with a 14-day refund policy; if you request a refund within 14 days of purchase you can request a refund from www.GetWILDFIT.com/refund-requests

PERFORMANCE GUARANTEE

We also provide a "performance guarantee" that allows you to request a full refund if the program doesn't work for you but only if you actually participate in and complete the program with a minimum level of effort. In other words, we guarantee that the program works as long as you put some effort into the program.

If you have completed the program according to the terms and would like to request a refund, please submit your refund request here: 

www.GetWILDFIT.com/refund-requests

The terms of the Performance Guarantee are displayed before the program begins and are as follows:

 


 





WILDFIT PERFORMANCE GUARANTEE
 

WILDFIT WORKS. It works because it provides an excellent combination of solid nutritional information, carefully staged progression, and behavioral-change coaching. With several years and thousands of coaching hours behind us, we have created an effective and sustainable program.

And because we know it works, we offer a 100% Satisfaction Guarantee.

In other words, if you complete the program and do not feel that your health has improved then we will simply refund your money.

So, what does ‘complete the program’ mean? Clearly, you invested in the WILDFIT program because you intend to complete it and, for the purpose of our Guarantee, we have defined what completing the program means. You will note, for instance, that it does not mean doing everything completely and perfectly. Our Total Satisfaction Guarantee requires a minimum level of participation in the program which includes:

(a) Watching at least 75% of the WILDFIT videos in their entirety.
(b) Completing and uploading at least the starting, midpoint, and ending measurements.
(c) Completing at least two ‘daily check-ins’ per week.
(d) Posting (any content) in the WILDFIT Challenge Facebook group at least 10 times during the program (if you are on Facebook).
(e) Providing notice of your lack of satisfaction or progress with the program by sending an email to support@getwildfit.com at least 30 days prior to the end of the program.
(f) Uploading your beginning and ending photographs in your membership account.
(g) If you are receiving LIVE coaching during your WILDFIT Coaching, you must attend at least 13 of the live coaching session.

If you believe that you have met or even closely met these minimum requirements, please submit your refund request here: www.GetWILDFIT.com/refund-requests



® - WILDFIT is a registered trademark of WILDFIT Inc.
 

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